At Mobile Signal Guru, we understand that purchasing a mobile signal booster is an important decision. We want you to be fully satisfied with your purchase, which is why we offer a 30-day money-back guarantee. However, to ensure a fair process for both sides, we have specific terms and conditions regarding returns and refunds.

This page will guide you through our return and refund policy in detail, explaining how it works, what to expect, and what steps you need to take to return your product.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee to give you peace of mind when purchasing our mobile signal boosters. If you’re not completely satisfied with your booster for any reason, you have the right to return it within 30 days from the date of purchase.

Our goal is to provide you with the best possible experience. However, we also want to make sure our products are well-loved and trusted, which is why we have some simple guidelines to follow for returns.

Restocking Fee

Please note that there is a 20% restocking fee on all returns. This is deducted from your refund to cover the costs of inspecting, testing, and restocking the returned product. The restocking fee helps us maintain high standards in product quality and customer service.

While we wish we could offer a full refund, the restocking fee helps us keep prices competitive while also ensuring that we can continue to provide quality mobile signal boosters to our customers in Norway.

Customer-Paid Return Shipping

When returning a product, the customer is responsible for the return shipping costs. This is an important part of the return process. We recommend using a traceable shipping method, so you can track the product as it is being returned to us. Once we receive the item and verify its condition, we will process your refund.

Conditions for Returns

To qualify for a return under our 30-day money-back guarantee, the following conditions must be met:

  1. Product Condition: The mobile signal booster must be in unused, undamaged, and resellable condition. If the product shows signs of wear, misuse, or damage, we may refuse the return.

  2. Packaging: You should return the product in its original packaging, including any accessories, manuals, and documents that came with it. The product must be returned complete.

  3. Proof of Purchase: A valid proof of purchase is required for all returns. This could be an order confirmation email, invoice, or receipt.

  4. Return Period: The product must be returned within 30 days of the purchase date. We cannot accept returns after this period has expired.

If you are unsure whether your product qualifies for a return, please feel free to contact our customer service team. We are here to assist you and help clarify any doubts you may have.

How to Return Your Mobile Signal Booster

Returning your mobile signal booster is a simple process. Here are the steps you need to follow:

  1. Contact Customer Support: Before sending the product back, you must contact our customer support team at Mobile Signal Guru. Inform them of your intent to return the product and provide the necessary details, such as your order number and the reason for the return.

  2. Receive Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number. This RA number is necessary for us to process your return quickly.

  3. Pack and Ship the Product: Carefully pack the mobile signal booster along with all its accessories and original packaging. Ensure the product is securely packed to avoid any damage during transit. Include the RA number on the package for easy identification.

  4. Ship the Product Back: Ship the product to the address provided by our customer service team. Please note that the customer is responsible for the return shipping costs. We suggest using a carrier that provides tracking information.

  5. Refund Processing: Once we receive the returned item and verify that it meets the conditions outlined above, we will process your refund. The refund will be issued to the original payment method. Please note that the 20% restocking fee will be deducted from the total amount refunded.

Refunds can take up to 14 business days to process after we receive the returned item. Please be patient as we work to ensure that your return is handled efficiently.

Exchanges

We understand that sometimes you may have second thoughts about your purchase or may require a different model. However, at Mobile Signal Guru, we do not offer direct exchanges. If you need a different mobile signal booster model, you will need to return the original product under the return policy and place a new order for the desired product.

Damaged or Faulty Products

In the rare event that your mobile signal booster arrives damaged or faulty, please contact us immediately. We want to resolve these issues as quickly as possible.

If the product is defective or damaged during shipping, we will cover the cost of return shipping. Upon receipt of the damaged product, we will either issue a full refund or replace the item, depending on your preference and product availability.

Please keep the original packaging and all components for any claims regarding damaged or faulty products. This helps us process your case faster.

Non-Refundable Items

Certain products may be non-refundable, depending on the nature of the item or the situation. This may include:

  • Products that have been used or altered in any way.
  • Products that are missing parts or accessories.
  • Products that have been returned after the 30-day return window.

If you are unsure whether a product is refundable, please reach out to us before purchasing, and we can clarify.

Why Choose Mobile Signal Guru?

We understand that you want the best mobile signal booster for your needs, and we are here to provide you with expert advice and quality products. Our team is dedicated to helping you choose the right product to improve your mobile signal.

Mobile Signal Guru is committed to offering products that are carefully tested and trusted by users across Norway. Our return and refund policy is designed to ensure that your shopping experience is as smooth and hassle-free as possible.

We believe in the quality and reliability of our mobile signal boosters, and we want you to be confident in your purchase. That’s why we offer a 30-day money-back guarantee. If for any reason, you’re not satisfied, we’re here to help make the return process as easy as possible.

Contact Us

If you have any questions or concerns about our return and refund policy, don’t hesitate to contact our customer service team. We are happy to assist you and ensure you have a positive experience when shopping with us.

In Summary

At Mobile Signal Guru, we offer a 30-day money-back guarantee on all mobile signal boosters. Returns are subject to a 20% restocking fee, and customers are responsible for return shipping costs. We strive to make the return process as simple as possible, and we are here to support you every step of the way.

Thank you for choosing Mobile Signal Guru. We appreciate your trust in our products and services.