At Mobile Signal Guru, we are committed to providing high-quality products and excellent customer service. However, we understand that sometimes a return or refund may be necessary. This Return & Refund Policy outlines the conditions and processes for returns, refunds, and exchanges. Please read it carefully to ensure a smooth and hassle-free experience when dealing with returns or refunds.

1. Our 30-Day Return Policy

We offer a 30-day return policy for most products. If you are not satisfied with your purchase, you can return the product within 30 days from the date of receipt. To be eligible for a return:

  • The product must be in its original condition, unused, and undamaged.
  • All original packaging, manuals, and accessories must be included.
  • Proof of purchase, such as a receipt or order confirmation, is required.

Please note that the 30-day return window begins on the day you receive your product. If you experience any delays in shipping or delivery, you should contact us immediately so we can assist.

2. Restocking Fee

We charge a restocking fee of 20% of the product’s purchase price for all returns. This fee covers inspection, repackaging, and administrative costs associated with processing returned products. The restocking fee will be deducted from your refund amount. By applying this fee, we aim to maintain the quality of our inventory and ensure the smooth operation of our services for all customers.

3. Return Shipping Costs

Customers are responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the product. Mobile Signal Guru is not responsible for any loss or damage during return shipping. Make sure to securely package the product to avoid damage during transit.

If you are returning a product due to defects or errors on our part, we may provide a pre-paid shipping label. Contact our support team for further assistance in such cases.

4. How to Initiate a Return

To start the return process, follow these steps:

  1. Contact Us: Write to us with your order details, the reason for the return, and any supporting documentation.
  2. Receive Instructions: Our team will provide you with detailed return instructions, including the return address and any necessary documentation.
  3. Prepare the Package: Securely package the product and include all original items, such as accessories, manuals, and proof of purchase.
  4. Ship the Product: Send the package to the address provided. Retain the tracking number for your records to ensure the return is completed successfully.

5. Refund Process

Once we receive and inspect the returned product, we will process your refund. Here’s how it works:

  • Refunds are typically issued within 10 business days after we receive the product.

  • The refund will be credited to your original payment method.

  • The 20% restocking fee and any shipping costs will be deducted from the refund amount.

If there are any issues during the inspection process, such as missing accessories or damage to the product, we will notify you promptly and may adjust the refund amount accordingly.

6. Non-Returnable Items

Some items are not eligible for returns or refunds. These include:

  • Products that have been used, damaged, or altered.

  • Items marked as “final sale” or “non-refundable” at the time of purchase.

We encourage you to review the product description and terms before making a purchase to ensure it meets your requirements.

7. Exchanges

If you received a defective or incorrect product, we will replace it at no additional cost. To request an exchange:

  1. Contact Us: write to us with details about the issue and include photos or videos if possible.
  2. Receive Instructions: Follow the return instructions provided by our team.
  3. Send the Product: Return the defective or incorrect product, and we will ship a replacement as soon as possible.

Exchanges are subject to product availability. If the desired product is unavailable, we will issue a refund instead.

8. Exceptions to the Policy

In some cases, we may offer flexibility beyond our standard policy. For example:

  • If your return is outside the 30-day window but the product is still unused, contact us for assistance.
  • If the product was damaged during shipping, let us know immediately so we can resolve the issue.

We aim to provide fair and reasonable solutions for all customers while maintaining our commitment to quality.

9. International Returns

For international customers, the return process remains the same. However, additional shipping time and costs may apply. Customers are responsible for all duties, taxes, and fees associated with international returns. We recommend contacting our support team for guidance on international returns to ensure a smooth process.

10. Contact Information

If you have questions about our Return & Refund Policy, please get in touch.

Our support team is here to assist you and ensure a hassle-free experience. We strive to address all inquiries and concerns promptly.

11. Why We Charge a Restocking Fee

The 20% restocking fee helps us maintain the quality of our inventory and cover administrative expenses. It ensures we can continue offering excellent products and services to all our customers. Additionally, the fee allows us to inspect returned items thoroughly, ensuring they meet our quality standards before they are resold.

We appreciate your understanding of this policy and strive to provide transparency in all aspects of our operations.

12. Tips for a Smooth Return Process

To make the return process easier, keep these tips in mind:

  • Keep the original packaging and receipt until you are certain about keeping the product.
  • Contact us as soon as possible if you encounter any issues with your purchase.
  • Use a reliable courier service with tracking to prevent delays or lost packages.

Taking these precautions ensures a smoother experience and reduces the likelihood of delays or complications.

13. Frequently Asked Questions

What happens if my return package is lost during shipping?

If you use a trackable shipping method, you can file a claim with the shipping provider. Unfortunately, Mobile Signal Guru cannot be held responsible for lost return packages.

Can I return a product if it is opened?

Yes, as long as the product is unused and in its original condition. All original packaging and accessories must be included.

How do I know if my return has been processed?

We will notify you via email once we receive and inspect your return. You will also receive a confirmation when the refund has been processed.

Can I return a gift?

If you received a product as a gift, you can return it with the original receipt. The refund will be issued to the original purchaser.